Customer center

The product is in stock.
The product is ordered from the supplier and the delivery date is confirtmed.
The product is ordered from the supplier, but the delivery date is not confirmed.
The product has to be ordered from the supplier
This product is located on the remote storage.
The product is ordered from the supplier, but the delivery date is not confirmed.
The goods ordered from our supplier's stock.
Unverified - Please contact customer service for more information.

Welcome to our customer center

As a retailer, you have logged access to all information regarding your customer account.

My page

In this tab, you will find an overview of your contact information such as billing and shipping address, etc.

Order history

In this tab, you will have access to the order history for all your orders:

  • Order status.
  • Invoice for delivered orders.
  • Package tracking.
  • Previously purchased products.
  • Credit notes.
  • Back orders.
  • Email notifications.


In this tab, you will find information to contact us regarding inquiries or claims.

All inquiries receive a case number and are handled in our support system. Please refer to the correct case number when contacting us.

Change of bank account information

As we are moving away from our current factoring partner,
we are changing bank accounts for all payments from 01.05.2023.
After this date, all payments should be made to the following accounts:


NOK                                             1503.14.54686

EUR      NO0312506057890        1250.60.57890              Swift/BIC: DNBANOKKXXX

SEK       NO2612500836936        1250.08.36936

DKK      NO3812501015588        1250.10.15588

USD      NO6812500452933        1250.04.52933


This information will be reflected on new invoices issued from 01.05.2023.
The same information will be sent you by e-mail newsletter.


Do not accept any change of payment account without seeking verification from either
original invoice, phone or logging into our website customer centre to confirm validity.

Should you require any further clarification or confirmation, do not hesitate to contact us.

Best regards,
Response Nordic AS